SAP Services

No one was aware that a German name Systeme, Anwendungen, Produkte for "Systems Applications and Products." commonly called SAP making enterprise software will soon become business partner one day. With SAP ERP it configures business suites, CRM, PLM, SCM, SRM.

About SAP

SAP SE (Systems Applications Products Societas Europaea) (HQ: Walldorf, Baden-Württemberg, Germany) is a European multinational software corporation that makes enterprise software to manage business operations and customer relations. Today, SAP is one of the largest software companies in the world and having regional offices around the world. The company was founded by Hasso Plattner (Chairman), Klaus Tschira and Claus Wellenreuther. The CEO of the company is Bill McDermott, having 66,500 employees worldwide and generated a revenue of € 16.81billion in the year 2013.

The best known software products of SAP SE are:
1.Enterprise Resource Planning Application Systems and Management (SAP ERP).
2.Enterprise Data Warehouse Product – SAP Business Warehouse (SAP BW).
3.SAP Business Objects Software.
4.Sybasemobile Products.
5.In-Memory Computing ApplianceSAP HANA.


When Xerox decided to exit the computer industry in 1975, they approached IBM (IBM technology) on a contract credit for the rights to the Scientific Data Systems (SDS)/SAPE software valued $80,000.
Five IBM engineers from the AI department (Dietmar Hopp, Klaus Tschira, Hans-Werner Hector, Hasso Plattner, and Claus Wellenreuther, all from Mannheim, Baden-Württemberg) were working in an enterprise-wide system based on this software, decided to leave IBM Technology and start another company.
In June 1972 they founded Systemanalyse und Programmentwicklung ("System Analysis and Program Development") company, as a private partnership under the German Civil Code. The acronym was later changed to stand for Systeme, Anwendungen und Produkte in der Datenverarbeitung ("Systems, Applications and Products in Data Processing"). We better know them as SAP.
The first client of newly founded SAP was the Imperial Chemical Industries (Germany Branch), Östringen. They developed mainframe programs for payroll and accounting. Instead of storing the data on punch cards mechanically, as IBM did, they stored it locally. Therefore, they called their software a real-time system, since there was no need to process the punch cards overnight (for this reason their flagship product carried an R in its name until the late 1990s). This first version was also a standalone software, that could be offered to other interested parties.

Enterprise Resource Planning:

In 1973, the first commercial product was launched. It was called SAP R/98 and offered a common system for multiple tasks. This permitted the use of a centralized data storage, improving the maintenance of data. From a technical point of view, therefore, a database was necessary.
In 1976, SAP GmbHwas founded, and moved its headquarters the following year to Walldorf, Germany. In 1979, SAP launched SAP R/2, expanding the capabilities of the system to new avenues like material management and production planning. In 1981, SAP brought a re-designed product to market. However, SAP R/2 did not improve until the period between 1985 and 1990.
SAP released the new SAP R/3 in 1992. SAP developed and released several versions of R/3 through 1995. By the mid-1990s, SAP followed the trend from mainframe computing to client/server architectures. The development of SAP's internet strategy with redesigned the concept of business processes (integration via Internet). SAP was awarded Industry Week's Best Managed Companies in 1999.

Corporate Restructuring:

In August 1988, SAP GmbH became SAP AG (a corporation by German law), and public trading started on 4 November 1988. The company's official name became SAP AG after the 2005 annual general meeting. AG is short for Aktiengesellschaft, a (public limited company). Shares were listed on the Frankfurt and Stuttgart stock exchanges. In 1995, SAP was included in the German stock index DAX and on 22 September 2003, SAP was included in the Dow Jones STOXX 50.
In November 2010, SAP lost a US$1.3 billion intellectual property lawsuit to Oracle Corporation; the penalty was cited as the largest software piracy judgment in history. On 9 September 2011, the verdict was overturned by Judge Phyllis J. Hamilton, who called the penalty "grossly excessive."


SAP AG acquired the softwares/programs of the following companies:

SeeWh (USA) May '14/ Fieldglass (USA) Mar '14/ KXEN (France) Oct '13/ Hybris (Switzerland) May '13/ Camilion (Canada) March '13/ SmartOps (USA) Feb '13/ Ticket-Web (USA) Feb '13/ Ariba (USA) Oct '12/ Syclo (USA) Jun '12/ Datango (Germany) Jan '12/ Netbase (USA) Dec '11/ Success Factor (USA) Dec'11/ Right Hemisphere (USA) Sep '11/ Crossgate (USA) Sep '11/Secude (Germany) Mar '11/ TechniData (Germany) May '10/ SAF (Switzerland) Sep'09/ Highdeal (France) May '09/ Visiprise (USA) Jul '08/ Yasu (India) Oct '07/Business Objects (France) Oct '07/ Wincom Communications (USA) May '07/ MaXware (Norway) May '07/ Outlooksoft (USA) May '07/ Pilot Software (USA) Feb '07/ Factory Logic (USA) Dec '06/ Praxis Software Solutions (USA) Jul '06/ Frictionless Commerce (USA) May '06/ Virsa Systems (USA) Apr '06/ SAP Systems Integration (Germany) Dec '05/ Callixa (USA) Nov '05/ Khimetrics (USA) Nov '05/ Triversity (Canada) Sep '05/ Lighthammer (USA) Jun '05/ DCS Quantum (U.K.) Feb '05/ TomorrowNow (USA) Jan '05/ ilytix (Norway) Jan '05/ A2i (USA) Jul '04/ SPM Technologies (Germany) Dec '03/ DCW Software (Germany) Jul '03/ Guimachine (USA) Dec '02/ IMHC (USA) May '01/ Expression(N/A) May '02/ Topmanage (Israel) Feb '02/ Paynet International AG (Germany) Dec '01/ COPA GmbH (Germany) Nov '01/ Infinite Data Structures (USA) May '01/ Toptier (USA) Mar '01/ Prescient Consulting (USA) Feb '01/ In-Q-My Technologies GmbH (Bulgaria) 2000/ Campbell Software (USA) 1999/ AMC Development (USA) 1998/ OFEK-Tech (Israel) 1999/ Kiefer & Veittinger (Germany) 1997/ Dacos (Germany) 1996/ Steeb (Germany)1991

Business and Markets:

SAP AG is the world's largest business software company and the third-biggest independent software provider by revenue. The corporation operates in four geographic regions: EMEA (Europe, Middle East, Africa), NA (United States and Canada), LAC (Latin America and Caribbean), and APJ (Asia Pacific and Japan), which represents Japan,Korea, Australia, New Zealand, India, Greater China and Southeast Asian countries. In addition, SAP operates a network of 115 subsidiaries, as well as R&D (Research and Development) facilities in Germany, India, the US, Canada, France, Brazil, Turkey, China, Hungary, Israel, Ireland and Bulgaria.

Enterprise Service-Oriented Architecture:

Service-oriented architecture has been incorporated into the SAP ERP (Enterprise Resource Planning) system and other products defined within the SAP Enterprise Services Architecture (Enterprise SOA).

Enterprise SOA:

SAP Enterprise Service Oriented Architecture (or Enterprise SOA) has been defined by SAP SE as "an open architecture for adaptive business solutions" and "the blueprint for an architecture that enables innovation and standardization in a single environment". Enterprise SOA is enabled by the SAP NetWeaver platform, and builds on the benefits of Web services. SAP has positioned Enterprise SOA to deliver the benefits offered by service-oriented architecture, including enabling both flexibility and business efficiency. SAP states that Enterprise SOA provides companies with a "cost-effective blueprint for composing innovative new applications by extending existing systems, while maintaining a level of flexibility that makes future process changes cost-effective". SAP Solutions that currently use Enterprise SOA aremySAP CRM, mySAP ERP, and mySAP SRM.

E-SOA Authentication:

SAP E-SOA supports different authentication methods like SAP Logon Ticket, Kerberos authentication, Security Assertion Markup Language (SAML), SSL, assertions, X.509 client certificates, apart from basic authentication (User ID and Password) to guarantee stronger authentication and Single Sign-On methods across SAP technologies.


SAP's main product is SAP ERP (Enterprise Resource Planning). The current version is SAP ERP 6.0 and is part of the SAP Business Suite. Its previous name was R/3. The "R" of SAP R/3 stood for realtime. The number 3 related to the 3-tier architecture: database, application server and client (SAPgui). R/2, which ran on a Mainframe architecture, was the predecessor of R/3. Before R/2 came System RF, later dubbed R/1.
SAP ERP is one of five enterprise applications in SAP's Business Suite. The other four applications are:

1.Customer Relationship Management(CRM).
2.Product Lifecycle Management (PLM).
3.Supply Chain Management (SCM).
4.Supplier Relationship Management (SRM)

Other major product offerings include: the NetWeaver platform, Governance, Risk and Compliance (GRC) software, Duet (joint offering with Microsoft), Performance Management software and RFID. SAP offers service-oriented architecture capabilities (calling it Enterprise SOA) in the form of web services that are wrapped around its applications.
While its original products were typically used by Fortune 500 companies, SAP now actively targets small and medium sized enterprises (SME) with its SAP Business One and SAP Business All-in-One. SAP's CRM solution now have over 8 million users on its platform.
SAP incorporated SAP Business ByDesign (new product) on 19th september 2007, that is a software as a service (SaaS) offering and providing a fully integrated enterprise resource planning (ERP) software. SAP Business ByDesign was previously known under the code name "A1S". SAP SE expanded SAP's Product Suite of Business Intelligence (BI) software and increased the customer installed base to 89,000.
SAP acquired many softwares/ programs/ intellectual property during its course and a brief introduction is given in Acquisition section. As of July 2010 TechniData is a 100% subsidiary of SAP AG. In October 2010, SAP SE announced the release of SAP HANA 1.0 (High-performance Analytics Appliance), an in-memory appliance for Business Intelligence allowing real-time analytics.
SAP Enterprise Learning (environment) is an enhancement of the previous version of the learning management system, SAP Learning Solution 600. Apart from the features in SAP Learning Solution 600, SAP Enterprise Learning (environment) contains a virtual learning room feature powered by Adobe Connect. SAP officials say there are over 100,600 SAP installations serving more than 41,200 companies in more than 25 industries in more than 120 countries.
SAP Press has published a book on SAP Enterprise Learning. SAP Human Resources Management System is one of the largest modules in the SAP R/3 system which consists of many sub modules that assist with tasks of human resource management. SAP's Accounting Solution was ranked as one of the most popular solutions in Capterra's 2014 Top Accounting Software Infographic.


SAP partners include Global Services Partners with cross-industry multinational consulting capabilities providing integrated products that complement SAP Business Suite solutions. (in 2008,HCL Technologies, a $6 b technology service provider, headquartered in India became Global service Partner). It is providing user companies with a wide range of products to support SAP technology, including vendors of hardware, database, storage systems, networks, and mobile computing technology.
There are extensions partners, who are a small number of companies which provide functionality that complements SAP product capabilities. These enhancements fulfill high quality standards and are certified, sold and supported by SAP directly. ENFOS, Inc., a software as a service company, to develop their EcoHub Partner Sustainability Solution platform. These partner companies include Adobe, CA Technologies, Hewlett-Packard, IDS Scheer, OpenText, Redwood Software,Vistex Inc.,Insync Techfin Solution Ltd, Knoa Software, Nakisa Inc, ICON-SCM, BackOffice Associates, Prometheus Group and SmartOps. The main purpose is to offer a set of business enablement resources and program benefits to help partners including value added resellers (VARs) and independent software vendors (ISVs) be profitable and successful in implementing, selling, marketing, developing and delivering SAP products to a broad range of customers.


SAP Community Network (SCN) is a community of SAP customers, partners, employees, and influencers – typically in roles such as: developers, consultants, integrators, and business analysts – who gain and share knowledge about ABAP, Java, .NET, SOA, and other technologies, plus analytics and dashboards, business process best practices, cloud, mobile, big data, and a range of other topics via expert blogs, discussion forums, exclusive downloads and code samples, training materials, and a technical library. SAP Community Network has more than 2.5 million members, representing a wide range of roles and lines-of-business, from countries and territories all over the world, in 24 industries.


Functional units of SAP are split across different organizational units for R&D needs, field activities and customer support. SAP Labs are mainly responsible for product development whereas the field organizations spread across each country are responsible for field activities such Sales, Marketing, Consulting etc. Head office located in SAP SE is responsible for overall management as well as core Engineering activities related to Product Development. SAP customer support, also called Active Global Support (AGS) is a global organization to provide support to SAP customers worldwide.


SAP Labs is the research and development organization of the parent company, spread across the globe. The SAP labs are located in Europe (Germany, France, Ireland, Bulgaria and Hungary), USA (Palo Alto, La Crosse), India (Bangalore, Mumbai, Gurgaon), Brazil (São Leopoldo, Rio Grande do Sul), Israel (Ra'anana), Canada (Montreal, Vancouver, Toronto,Waterloo), France (Sophia Antipolis) and China (Shanghai).
SAP Labs India is the largest development unit in terms of number of employees outside the SAP headquarters located in Walldorf, Germany. Each SAP Lab has prominent area of expertise and focus. SAP Labs in Sophia Antipolis, France specializes in development of Java based SAP software products. Whereas, SAP Labs in Palo Alto, California is famous for its focus on innovation and research. Particular note is some of the SAP Lab facility building's structure and interior, which are composed entirely of environmentally friendly materials. Since these materials were not available in Brazil, constructing the facility did not come cheap for SAP. The project was an effort not only to create a "green house" in Latin America, but also to design offices with a pleasant work atmosphere.
SAP Labs Latin America has just received Leadership in Energy and Environmental Design (LEED) Gold certification for the building.

User Groups:

User Groups are independent, not-for-profit organizations of SAP customer companies and partners within the SAP Ecosystem that provide education to their members, influence SAP product releases and direction, exchange best practices, and provide insight into the market needs. Examples of User Groups are the Americas' SAP Users' Group(ASUG), the German speaking SAP User Group (DSAG), the Vnsg Dutch SAP User Group (VNSG), the SAP Australian User Group (SAUG), User Community of SAP Customers in the Indian Subcontinent (ISUG) and the SAP UK & Ireland User Group. In 2007, the SAP User Group Executive Network (SUGEN) has been established to foster the information exchange and best practice sharing among SAP User Groups and to coordinate the collaboration with SAP for strategic topics. SAP also has a large collaboration with developers, partners, customers online via SAP Community Network.


SAP has two annual conferences: SAPPHIRE and SAP d-code (formerly TechEd). SAPPHIRE is SAP's customer-facing event. It is generally where SAP has announced major product changes and strategic direction. It is typically held annually in the spring, in both North America and Europe.
SAP TechEd is the more technical conference, aimed at SAP's ecosystem of consultants and software development partners. SAP TechEd has been held since 1995, and it usually held in four locations around the world every year in the fall. Technical sessions and workshops are held during the conference, as well as Birds of a Feather sessions, and a developer's competition: DemoJam. An associated one-day Unconference event, Community Day, was initiated in 2006 for the SAP Developer Network (SDN), now referred to as SAP Community Network (SCN). In 2008 a Community Day program was added to address the Business Process Expert (BPX) community, which has begun to evolve into new events like InnoJAM, CodeJAM. SAP Inside Tracks are also a popular grassroots level un-conferences locally held in various global locations. In 2014 the event was renamed to SAP d-code.

Competitive Landscape:

SAP competitors are primarily in the Enterprise Resource Planning Software industry. In this field, Oracle Corporation is SAP's major competitor. SAP also competes in the Customer Relationship Management, Marketing & Sales Software, Manufacturing, Warehousing & Industrial Software, and Supply Chain Management & Logistics Software sectors.
SAP increased its annual profits by 370% since 2002. In January 2010, SAP reversed its direction on Enterprise Support and reintroduced its standard support package for customers. The move to reinstate standard support – at 18 percent of annual license fees, "will enable all customers to choose the option that best meets their requirements," the company said. In August 2013, SAP acquired Hybris publicly for eCommerce capabilities for product catalog and product information management.

SAP Endorsed Business Solutions (EBS):

One of SAP's highest partnership levels leads to a product being designated an "Endorsed Business Solution" (EBS) and it is an invitation-only arrangement. As of December 2013, only 44 SAP EBS providers exist globally:
AlertEnterprise, Arch, Aris Global, BlackLine Systems, CA Technologies, Capgemini, Conformia Development, eGain, Emergys Software, Epic Data, ESRI, FRS Global, Greenlight, HCL, Implico, Infosys, Insync Techfin Solution Limited, Invensys Wonderware, Financial Management Consulting, KSS Fuels, LinguaNext, Mediaspectrum, Meridium, NRX Global, Open Text Oracle Corporation, OR Soft Jänicke GmbH, Oversight Systems, Prologa, Questra Quorom, RIB Software, SIGGA, Softproviding AG, SPSS, StreamServe (Open Text), Skipper Electricals (India) Limited, TechniData cFP, Triple Point Technology, TCS, Verint Systems, Vision Chain, Visiprise , Wipro, Zet Visions and Werum Software Systems.