Application Maintenance and Support


IT landscapes today have become increasingly large, diverse and complex, owing to the shift in focus on technology as a business enabler.
Most organizations hence end up spending a significant portion of their IT budgets in maintaining legacy applications or managing multiple applications with similar functionalities. Furthermore, application failures, downtime, or performance issues have serious repercussions including diminished business performance, significant financial losses, reduced competitiveness, and lowered customer satisfaction.


Global organizations can save up to hundreds of thousands of dollars each year through effective application management, making Support services imperative to critical business.
1. Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
2. Timely resolution of issues and root cause analysis of each issue
3. Established support matrix offering Help Desk services and
4. Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach

Genesis has developed a high level of competency in providing Support for IT Operations remotely for many global corporations. Genesis has a unique and proven
1. Application Management Methodology to ensure
2. Efficient knowledge transfer from existing staff
3. Effective take-over of Application support
4. Smooth & transparent operations
5. Cost effective services
6. Service in line with agreed set of SLA parameters